Refund/Cancellation

Cancellation Policy

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. The customer agrees not to dispute the decision made by PINKPOINTS and accept PINKPOINTS's decision regarding the cancellation.

Return Policy

Customers can cancel their orders at any time before shipment and the entire amount will be fully refunded to their account within Three Days. If the product sent by us is founded damaged or disputed, the customer has to return back the product within Seven Days. The company will bear the entire cost of return and the damaged product will be replaced within Fifteen Days ( as per availability of that particular product).